TO PHONE OR FAX IN YOUR CREATIVITY INSTITUTE ORDER

At The Creativity Institute, we want your shopping and ordering for educational toys to be as easy as possible. You may browse our online store at your leisure and pick out items of interest by clicking on the appropriate buttons. While the easiest way to order educational toys from The Creativity Institute is online using our secure SSL server, we also accept orders by mail or phone.

PHONING YOUR ORDER

To phone in your order to The Creativity Institute, please call us at 312-330-2640 or 888-814-TOYS.

Should you experience any difficulties placing your order, please contact us by email at info@creativityinstitute.com, or call 312-330-2640 or 888-814-TOYS.

FAXING YOUR ORDER

If you are faxing your order, you can simply print the review page of the checkout process on www.creativityinstitute.com, showing your order and name and address. If you are using a credit card, please provide your credit card information including:

1.Type of card (Visa, MasterCard, Discover or American Express)

2.. Your name as it appears on the card

3. Card number

4. Expiration date

5. CVV2 number (the last three digits of the number on the reverse of Visa, MasterCard and Discover Cards and the four digit number in the upper right of the front of your American Express card)

6. Billing address as it appears on your credit card statement.

7. Shipping address, if different.

Fax to:

504-456-2217

(This line is occasionally used as a backup voice line, so should you experience any difficulty in faxing, please call us at 312-330-2640 or 888-814-TOYS.)

If sending check or money order, make payable to: The Creativity Institute.

Please include your email address, so we can send you an order confirmation.

PURCHASE ORDERS
We accept Purchase Orders from Schools, Hospitals, Religious Organizations and approved organizations. Simply fax it to 504-456-2217 or call us at 312-330-2640 or 888-814-TOYS with any questions.

PAYMENT OPTIONS
For your convenience, we will accept Visa, MasterCard, Discover and American Express. You can also pay by Postal Money Order or Certified Check - please email us at orders@creativityinstitute.com, and we will assist you. If you are paying by check or money order, we must receive it before we can ship. If you pay by personal check, we must wait until the check has cleared before we can ship your order.

SALES TAX
We are located in Louisiana and are required to collect 4% state sales tax on all orders shipped to the state of Louisiana. This will be automatically calculated at checkout. No other taxes apply.

SHIPPING
Some of the items on our site ship from various locations and orders with multiple items may not ship at the same time and may arrive separately. You should receive your order within 7-12 business days for orders within the contiguous United States, except for those items whose descriptions indicate they may take longer.

The Creativity Institute does not currently ship internationally, to Post Office Boxes, or to APO/FPO addresses outside of the United States without special arrangements. Our "Free Ground Shipping Policy" does not apply for Alaska and Hawaii. For these destinations, please contact us at info@creativityinstitute.com for shipping costs and ordering instructions.

If an order is undeliverable because we were provided incorrect addresses, or where there is no mail receptacle or any other reason for being undeliverable, we will credit the amount of the merchandise back to your credit card but, unfortunately, must deduct the shipping charges. USPS, UPS or FedEx have guidelines for determining undeliverable status and will note it on the returned box itself. Undeliverable merchandise also includes any re-ships due to a customer not picking up a package after notification by USPS, UPS or FedEx, which causes package to be returned to us. If we are later instructed to ship to a different address, the second shipping amount will be charged to your credit card upon shipping for the second time.

FOR MORE INFORMATION, VISIT THE CREATIVITY INSTITUTE CUSTOMER SERVICE PAGE.

The Creativity Institute, Inc. Copyright © 2009

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